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Conditions of Use
By using this website, you acknowledge your assent to the following conditions
of use without limitation or qualification. Please read these conditions
carefully before using this website. These terms and conditions may be revised
at any time by updating this posting. You are bound by any such revisions and
should therefore periodically visit this page to review the then current terms
and conditions to which you are bound.
Warranty And Returns
Return Policy
If you are not satisfied with your purchase, you may exchange it or return it for a refund (excluding shipping and handling charges) within 10 days of receiving the item.
All returns are subject to a 15% restocking fee and must be in new, unopened condition. Items that have been used, opened or tested in any manner are not returnable.
If you are returning an item in which Blue Iris paid the shipping/handling charge you will be responsible for the shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 15% restocking fee.
The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, aquatic plants, liquids, fish food & plant food, livestock including koi and goldfish.
Return Procedures
Every return requires a return authorization number (RA) from Blue Iris.
For an RA number call 509-921-1001.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
Write the RA# issued by Customer Service clearly on the outside of the shipping box.
Any merchandise returned without authorization will be refused.
Please ship your parcel back to us freight prepaid via UPS or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.
Cancellations
All orders that are charged to your account but canceled before the order is shipped are subject to a 5% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.
Warranty
Each non-perishable product comes complete with a warranty from the manufacturer. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturer's and not by Blue Iris. If you have any questions regarding warranties, please either call (509-921-1001) or email Customer Service. If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions.
Shipping
FREE SHIPPING applies to continental US delivery addresses only and is via ground by the carrier of our choice. Shipping is free on orders over $100 provided they ship via UPS or FedEx ground or USPS. Free shipping does not apply to items that require expedited shipping such as fish. Most orders are shipped within 24 hours.
Federal Express and UPS will not deliver to a PO Box. We require a physical 'ship to' address to process your order. All livestock including koi and goldfish may be shipped via UPS overnight or Airfreight to your airport.
Links to Other Internet Sites
At certain places on this Blue Iris Water Gardens site, live links to other
Internet addresses can be accessed. Such external Internet addresses contain
information created, published, maintained, or otherwise posted by institutions
or organizations independent of Blue Iris Water Gardens. Blue Iris Water Gardens does not endorse,
approve, certify, or control these external sites and does not guarantee the
accuracy, completeness, efficacy, timeliness, or correct sequencing of
information located at such addresses. Use of any information obtained from such
addresses is voluntary, and reliance on it should be undertaken only after an
independent review of its accuracy, completeness, efficacy, and timeliness.
Reference therein to any specific commercial product, process, or service by
trade name, trademark, service mark, manufacturer, or otherwise does not
constitute or imply endorsement, recommendation, or favoring by Blue Iris Water Gardens.
DISCLAIMER
To the fullest extent permissible pursuant to applicable law, the
materials on this website are provided "as is" and without warranties of any
kind either expressed or implied and Blue Iris Water Gardens and its subsidiaries and
affiliates (collectively, Blue Iris Water Gardens) disclaim all warranties, expressed or
implied, including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose. Blue Iris Water Gardens does not warrant that the
functions contained in the materials will be uninterrupted or error-free, that
defects will be corrected, or that this website or the server that makes it
available are free of viruses or other harmful components. Blue Iris Water Gardens does
not warrant or make any representations regarding the use or the results of the
use of the materials on this website in terms of their correctness, accuracy,
reliability, or otherwise. You (and not Blue Iris Water Gardens) assume the entire cost
of all necessary servicing, repair, or correction. The information and
descriptions contained herein are not necessarily intended to be complete
descriptions of all terms, exclusions and conditions applicable to the products
and services, but are provided solely for general informational purposes; please
refer to the actual policy or the relevant product or services agreement.
This website may be linked to other websites which are not maintained by
Blue Iris Water Gardens. Blue Iris Water Gardens is not responsible for the content of those
websites. The inclusion of any link to such websites does not imply approval of
or endorsement by Blue Iris Water Gardens of the websites or the content thereof.
LIMITATION OF LIABILITY
While Blue Iris Water Gardens uses reasonable efforts to include accurate and up
to date information on this website, errors or omissions sometimes occur. To the
fullest extent permissible under applicable law, Blue Iris Water Gardens makes no
warranties or representations as to the accuracy of this website and under no
circumstances, including, but not limited to, negligence, shall Blue Iris Water Gardens
or any party involved in creating, producing, or delivering the website be
liable to you for any direct, incidental, consequential, indirect, or punitive
damages that result from the use of, or the inability to use, the materials on
this website, even if Blue Iris Water Gardens or an Blue Iris Water Gardens authorized
representative has been advised of the possibility of such damages. In no event
shall Blue Iris Water Gardens's total liability to you for all damages, losses, and
causes of action exceed the amount paid by you, if any, for accessing this
website.
Blue Iris Water Gardens also assumes no responsibility, and shall not be liable for,
any damages to, or viruses that may infect, your computer equipment or other
property as a result of your access to, use of, or browsing in the website or
your downloading of any materials, data, text, images, video, or audio from this
website.
RESTRICTIONS ON USE OF MATERIALS
This website is owned and operated by Blue Iris Water Gardens. Except as
otherwise expressly permitted by Blue Iris Water Gardens, no materials from this website
or any website owned, operated, licensed or controlled by Blue Iris Water Gardens may be
copied, reproduced, republished, uploaded, posted, transmitted, or distributed
in any way. You may download material displayed on this website for your use
only provided you also retain all copyright and other proprietary notices
contained on the materials. You may not distribute, modify, transmit, reuse,
repost, or use the content of this website for public or commercial purposes,
including the text, images, audio, and video without Blue Iris Water Gardens's written
permission.
Blue Iris Water Gardens neither warrants nor represents that your use of materials
displayed on this website will not infringe rights of third parties.
JURISDICTIONAL ISSUES
Unless otherwise expressly set forth herein, Blue Iris Water Gardens makes no
representation that materials on this website are appropriate or available for
use in any location. Those who choose to access this website do so on their own
initiative and are responsible for compliance with local laws.
OWNERSHIP OF INFORMATION
Any information, other than personal data or information, you transmit
to Blue Iris Water Gardens via this website, by electronic mail or otherwise, including
data, questions, comments, or suggestions will be treated as non-confidential
and nonproprietary and will become the property of Blue Iris Water Gardens. Such
information, other than personal data or information, may be used for any
purpose, including, but not limited to, reproduction, solicitations, disclosure,
transmission, publication, broadcast, and posting. Blue Iris Water Gardens is free to use
any ideas, concepts, know-how, or techniques contained in any communication you
send to Blue Iris Water Gardens via this website or by any other means for any purpose
whatsoever, including, but not limited to, developing and marketing products
using such information.
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